Policies and Procedures

At Alentus we believe that sound business practices benefit both ourselves and our customers. We employ policies and procedures to ensure high quality customer service and minimize problems and downtime.

We believe in the right to privacy both for individuals and organizations and this belief is reflected in our privacy policy. We do not share information with any third parties and fully respect your right to confidentiality.

Our security policy is designed to keep information stored on our servers secure from intruders and other unauthorized individuals. We take great care to keep your data secure and pay particular attention to the security of sensitive information such as credit card numbers, customer profiles and other confidential information.

Our payment policy is fair to both ourselves and our customers. We strive to provide high quality service, and work hard to ensure that you receive value for your hosting dollar. Our payment policy is designed to minimize our time and effort collecting bad debts and chasing downdelinquent accounts. This allows us to put our effort where it counts: providing services to our paying customers.

Our no-nonsense 30-Day Money Back Guarantee assures you that you can try our services risk free for 30 days. Cancellation anytime in the first 30 days means that any hosting fees charged to you will be refunded promptly.

Our technical support policy is designed to provide you with a maximum of support with a minimum of headache. For any support related issues, toll telephone technical support is available. We also offer optional extended support contracts as well as application development support.