About AlentusAbout Us Product Brochures Contact Support Careers Investor Relations Press Releases We Acquire Hosts Policies Terms of Use Network Uptime Live Support
Data Centers
Community
Featured Partners
Certifications
Customer CommentsPolicies and Procedures
Refund Policy
30 Day Money Back Guarantee. Any customer who cancels or terminates services within 30 days of initial service activation, or within 30 days of an automatic account renewal, is entitled to a full refund equal to the amount charged by Alentus for the service. All one-time setup fees are non-refundable. For cancellation or termination requests received after 30 days of service activation, or received after 30 days of an automatic account renewal, no refunds will be given.
Cancellations. Any cancellation of services must be requested by using the SupportCenter, which is accessible by all Alentus customers. Cancellations may also be requested by fax, providing we can reliably determine the identity of the sender by way of a return telephone number. Please see our contact information page for our fax number information.
For any cancellation request, we require at least 24 hours notice prior to the actual date of cancellation.
Programming and Extended Support Charges. Amounts billed for consulting, application programming, extended support or other charges above and beyond normal hosting fees are not refunded.
Violations of Terms and Conditions. In the event that the we suspend or terminate service due to violation of our Terms of Use, we do not issue a refund.
