Policies and Procedures
30 Day Money Back Guarantee. Any customer who cancels or terminates services within 30 days of initial service activation, or within 30 days of an automatic account renewal, is entitled to a full refund equal to the amount charged by Alentus for the service. All one-time setup fees are non-refundable. For cancellation or termination requests received after 30 days of service activation, or received after 30 days of an automatic account renewal, no refunds will be given.
Cancellations. Any cancellation of services must be requested by using the Service Cancellation Form. The cancellation form requires some security identification information that must match what is on file in your billing account at MyAccount.alentus.com. For your protection to ensure services are not incorrectly cancelled, cancellation requests by other means will not be accepted.
For any cancellation request, we require at least 24 hours notice prior to the actual date of cancellation.
Programming and Extended Support Charges. Amounts billed for consulting, application programming, extended support or other charges above and beyond normal hosting fees are not refunded.