Policies and Procedures
This pages establishes any and all Terms and Conditions of agreements between Alentus Corporation and its customers. This page also includes acceptable use policies as they relate to the Customer's use of the Internet, the Alentus network, and any and all other services provided by Alentus Corporation. By establishing an account or using type of service provided by Alentus, you are agreeing in full to the Terms and Conditions contained in this document.
For the purposes of this document, the general public and paying Alentus customers are referred to as the "Customer". Alentus Corporation is referred to as "Alentus Corporation" or "Alentus" or "Alentus Internet Services" or "the Vendor".
1. SERVICE DESCRIPTION
Alentus provides various services to its customers for a fee. These services include, but are not limited to Internet services such as domain hosting, web-site hosting, database hosting, application hosting, dedicated server hosting, and electronic mail services. To receive such services a customer account must be established with Alentus and any initial or setup fees must also be paid. Alentus reserves the right to refuse service to anyone at any time for any reason.
2. SERVICE USAGE
A. Legal Parameters: This service may be used only for lawful purposes and the usage of the service in connection with or adjunct to any matter or thing which violates any foreign, municipal, state, county or federal statute or regulation is prohibited. Customer agrees to indemnify and hold harmless Alentus from and against any and all claims, actions, causes of actions, administrative or government action, losses or damages (including legal fees and expenses) arising from the usage of any services by the Customer.
B. Unilateral Service Revocation: In the event that Alentus, at any time, believes that the service is being used by the Customer in contravention of the terms and provisions of this contract, the Vendor may, at its sole discretion, immediately discontinue such service to Customer without liability.
3. NO WARRANTIES
With respect to any all products and/or services provided by Alentus ("SERVICES"), the customer acknowledges and agrees that Alentus makes absolutely no warranties whatsoever, express or implied, including warranty of merchantability or fitness, uptime, and operation and/or use of and SERVICES for any particular purposes. As a result, the customer agrees that Alentus shall not be liable to the customer for any claims, damages or compensations which may be suffered by the customer, including, but not limited to, losses or damages of any and every nature, resulting from the loss of data, changes to data, inability to access any SERVICES, or inability to transmit or receive information, caused by, or resulting from, delays, non-deliveries, or service interruptions whether or not caused by the fault or negligence of Alentus. The customer hereby agrees to indemnity and hold harmless Alentus from any and all claims of whatever nature brought by any of Customer’s customers against Alentus.
4. USE OF INFORMATION
The utilization of any data or information received by customers from the utilization of the service to be provided by Alentus is at the customer's sole and absolute risk. Alentus specifically disclaims and denies any responsibility for the completeness, accuracy or quality of information obtained through the services provided to the customer.
5. DOMAIN NAME
If Alentus shall acquire an Internet Domain Name on behalf of the customer, then in such case the Customer hereby waives any and all claims which it may have against Alentus for any loss, damage, claim or expense arising out of, or in relation to, the registration of such Domain Name in any on-line or off-line network directories, membership lists or registration lists, or the release of the Domain Name from such directories or lists following the termination of services by Alentus for any reason. Any costs incurred by Alentus in obtaining or maintaining a domain name for Customer shall be immediately reimbursed to Alentus upon invoice from Alentus to the customer. Alentus may identify itself at the time of registration or at a later date as one of the Domain Name contacts in order to administrate the Domain Name.
6. SERVICE FEES AND INVOICING
Customer shall pay any initial fees set forth by Alentus prior to the commencement of service. In addition, the Customer shall be charged for an initial three (3) month period of service. In the event that Customer shall fail to pay for such services in advance of that three (3) month period, then Alentus shall be entitled to unilaterally terminate this agreement and discontinue the service of Customer or the applicable account for which payment has not been received. The indemnification and limits of liability provisions of paragraphs 2 and 3 shall survive any such termination. Upon payment of the charges due hereunder, Alentus may, at its sole discretion, re-institute service, at which time all terms and conditions of this contract shall continue in full force and effect. Any service disconnection or suspension may require a re-activation fee, the amount of which is set at the sole discretion of Alentus. Customer agrees to notify Alentus of any disputes regarding amounts due within 30 days of being noticed of payment due.
7. TAXES AND OTHER PAYMENTS
All prices and fees payable to Alentus hereunder are exclusive of all federal, state, municipal, or other government, excise, sales, use, occupational, or like taxes now in force or enacted in the future, and therefore, prices are subject to an increase equal in amount to any tax Alentus may be required to collect or pay upon the sale or delivery of such services. If a certificate of exemption or similar document or proceeding is to be made in order to exempt the sale from such tax liability, Customer will obtain and pursue such certificate, document or proceeding prior to Service activation.
8. CUSTOMER SUPPORT
Support issues must be initiated through the electronic forms located in the Technical Support Center available at Alentus' website. Alentus will make a diligent effort to resolve issues related to services provided to a customer, but does not guarantee to provide a solution for every issue raised. Alentus' services are provided "as-is" under the warranty stated in paragraph three (3) of this Agreement.
Any customer who cancels or terminates services within 30 days of initial service activation, or within 30 days of an automatic account renewal, is entitled to a full refund equal to the amount charged by Alentus for the service. All one-time setup fees, upgrade fees and maintenance fees are non-refundable. For cancellation or termination requests received after 30 days of service activation, or received after 30 days of an automatic account renewal, no refunds will be given.
Any cancellation of services must be requested by using the Alentus SupportCenter, which is accessible by all Alentus customers. Use of this online messaging system requires a keyword (provided to customers during account activation) and ensures that only an authorized customer contact is able to initiate a cancellation request. Cancellations may also be requested by fax, providing we can reliably determine the identity of the sender by way of a return telephone number. Please see our contact information page for our fax number information.
For any cancellation request, we require at least 24 hours notice prior to the actual date of cancellation. Cancellations processed as a result of violations of these Terms and Conditions or other policy violations in particular Unsolicited Commercial Email (spam) are subject to clean-up fees, termination charges or other charges at the sole discretion of Alentus. In the case of policy violations, Alentus reserves the right to terminate or suspend any accounts or services without prior notice. Alentus reserves the sole right to determine what is and what is not a policy violation.
Dedicated servers require 30 days written notice for cancellations.
New Customers. To set up a new service with Alentus, customers are required to make an initial quarterly, semi-annually, or annual payment, along with any applicable set up fees. New accounts will not be set up until payment has been received and processed by our Accounting Department. Alentus accepts Visa, Mastercard and American Express as a means of payment by credit card. Other forms of payment such as purchase orders, wire transfers or checks may also be accepted.
Contract Renewals. Contracts for services provided by Alentus, including all website hosting plans, database hosting plans, optional services and dedicated servers are automatically renewed at the renewal date unless we have been otherwise notified.
Existing Customers. Customers in good standing may order new hosting services at any time without an initial payment. Normally we will bill for new services once they have been setup and are available for use. If requested, we can adjust the billing periods for new services to match the billing period of any existing services you may have.
Statements. We provide full statements to our customers. Our statements show domain names, billing periods, amounts charged, amounts paid, useful descriptions and other important information. Accounts carrying a balance forward will be issued a statement every thirty days until full payment is made. Statements issued to customers paying by credit card will show type of card used to make the payment. We do not print credit card numbers on our statements. Customer agrees to notify Alentus of any disputes regarding amounts due within 30 days of being noticed of payment due.
11. SCOPE OF AUTHORITY
Customer has no authority, apparent or otherwise, to contract for, or on behalf of Alentus, or in any other way legally bind Alentus in any fashion, nor shall Customer be authorized to make any representations about Alentus or its services other than to reiterate to its Customers Alentus' responsibilities as outlined in this agreement.
12. CHANGES IN TERMS OF AGREEMENT
Alentus reserves the right to make changes to the above terms and conditions of this agreement. The Customer agrees to monitor Alentus' website for notice of changes in this agreement on regular basis. Changes in monthly service fees shall become effective only at the end of the customers current billing period for which the customer has prepaid. Utilization of the service by the Customer and/or its customers following the effective date of such change shall constitute acceptance by Customer of such change(s) in terms.
Venue: Should any dispute arise under the terms of this contract, the parties agree that venue for resolution of said dispute shall be Edmonton, Alberta, Canada.
Attorney's Fees and Expenses: Should any legal action be instituted to enforce the terms and conditions of this agreement, if Alentus shall be the prevailing party, Alentus shall be entitled to recover reasonable attorney's fees and expenses incurred at both the trial and appellate levels.
Account Holder Disputes: Alentus will only accept and process changes to a Customer Account, including the issue and/or re-issue of passwords, from the party that originally setup the Customer Account and can demonstrate to Alentus’ satisfaction that they are the rightful Account Holder. Alentus will not divulge or change passwords to any account without proof of identification, which is satisfactory to Alentus, which may include written authorization with signature.
In the event of any partnership break-up, divorce or other legal problems that includes a Customer Account, the Account Holder understands that Alentus will remain neutral and may put the Account on hold until the situation has been resolved by the parties involved.
Under no circumstances will Alentus be liable for any losses incurred by the Account Holder during this time of determination of ownership, or otherwise. The Account Holder agrees to indemnify and hold harmless Alentus from any and all claims arising from such ownership disputes. The terms of this Section will survive any termination of this Agreement.
14. ENTIRE AGREEMENT AND SEVERABILITY
This instrument constitutes the entire agreement between Alentus and the Customer, and represents the complete and entire understanding of the parties with respect to the subject matter of this agreement. This instrument supersedes any other agreement or understanding between Alentus and the Customer, whether written or oral. In the event that any term or provision of this instrument is held by a court of competent jurisdiction to be unenforceable, then the remaining provisions of this instrument and the agreement, which it evidences, shall remain in full force and effect.
Acceptable Use Policies and Agreements
By accepting the Terms and Conditions of this Agreement, all Customers are agreeing to the following Acceptable Use Polices, which govern any and all products and services provided by Alentus.
Principles Governing Acceptable use of the Internet by the Customer
Responsibility and Respect - The Internet is a network intended for use by mature, responsible users. The Customer recognizes this principle and undertakes at all times to act with respect, courtesy and responsibility, giving due regard to the interests and rights of other Internet users. This general guideline carries with it the following specific responsibilities:
a) Knowledge of the Internet - The Customer agrees to obtain a basic knowledge of the Internet and it’s operating principles and procedures.
b) Improper Uses - The Customer will avoid violation of certain generally accepted guidelines on Internet usage such as restrictions on mass mailings and mass advertisements, pirating or copying of software, mail bombing or other methods of attempting to deny service or access to other users, and attempts to violate security.
c) Unsolicited Commercial Messages - Alentus strictly prohibits Unsolicited Commercial Messages, also known as "spam". This includes using our network to distribute unsolicited bulk messages or using any outside network to send bulk messages advertising a web site, business, charity or other organization and any products or services including but not limited to bulk email software or bulk email services to any other persons or any other activity promoting, aiding or otherwise enabling the transmission of unwanted bulk messages. Use of email account lists obtained for the purpose of transmitting bulk messages is prohibited. The term "opt-in list" means each and every person on the list has given express prior written consent directly to the originator of any messages prior to the recipient receiving any messages from the originator. Alentus reserves the right to immediately and without prior warning terminate any customer account associated with unsolicited email and no refund will be issued for any unused service fees. Alentus reserves the right to determine if any particular activity is in violation of this or any other policy. Alentus incurs a direct cost to clean-up, terminate and otherwise handle complaints and damages done by persons involved in Unsolicited Commercial Messages. For this reason, Alentus will charge the customer for clean-up fees, termination fees and other fees associated with termination or removal of accounts involved in Unsolicited Commercial Email. Such fees are typically $US 500 per incident but may be more depending on the nature of the incident. The actual amount of any Clean-up fees charged by Alentus are the sole discretion of Alentus.
d) Compliance with Laws - The Customer will ensure that their use of the Internet complies with all applicable federal, state and local law and regulation, including but not limited to those principles of law which protect against compromise of copyrights, trade secrets, proprietary information and other intellectual property rights, libel or defamation of character, invasion of privacy, tortuous interference, and export of technical or military data to prohibited countries.
e) Validation of Information - The Customer is responsible for validating the integrity of the information and data it receives or transmits over the Internet.
f) Security - The Customer is required to protect the security of its Internet account and usage. The Customer(s) password will be treated as private and confidential and not disclosed to or shared with any third parties.
g) Discretion and Judgement - The Customer is expected to use discretion in the treatment and handling of Internet information and data and to take particular care to insure that adult information is not transmitted to juvenile users of the Internet.
h) Pornography - Due to legal and social issues, we will not accept any customers who publish, store or otherwise process pornographic material. If an existing customer violates this principle, Alentus reserves the right to immediately terminate the Customer's account and no refund will be issued for any unused service fees. Material deemed to be pornographic is the sole discretion of Alentus, with due regard to the laws of Alberta, Canada.
i) Excessive Service Usage - Customers are restricted from using excessive amounts of CPU processing, network bandwidth or other resources provided by Alentus. Judgements of excessive usage are determined solely by Alentus and will be considered in comparison to other Alentus customers using similar services and paying Alentus similar rates. Alentus may contact customers with resource intensive requirements and attempt to accommodate such needs. In the case that an agreement cannot be made to the satisfaction of both Alentus and the customer, and that the customer continues to use excessive resources, Alentus reserves the right to immediately terminate any customer account associated with excessive resource usage. Accounts or services involved in excessive resource usage may be suspended or terminated immediately by Alentus without prior notice.
j) Notice of Termination - Alentus has the right to suspend or terminate any service without prior notice or warning for any reason at any time. If the terms and conditions or the general usage policies are violated in any way we reserve the right to immediately terminate the service without prior warning or notice. No refunds are issued for terminated services.
k) Fitness for Purpose and Intended Use - Alentus provides general purpose Internet, web hosting, email and other related products and services. All products and services are provided on an "as-is" basis. Alentus makes no guarantees regarding fitness of the products and services for any particular use or intent. It is the sole responsibility of the customer to determine if Alentus' services are fit for the customers intended use. In the event that the products or services are unfit for any particular purpose, Alentus is under no obligation to alter the service to meet the intended use nor is Alentus under any obligation to provide alternate services to meet the intended use.