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Frequently Asked Questions

Exchange Hosting

If you have a question regarding our Exchange Server Hosting that is not answered here, please feel free to call us toll free at 1.877.922.9903 or contact our Sales Experts using our contact form.

Q.  Can I have ExchangeMail accounts for some staff and regular POP3 mailboxes for others?
A. Yes. Having both Exchange accounts and POP3 accounts at the same domain is possible. However POP3 users are unable to access any information that is stored in ExchangeMail public folders or shared calendars. As such, we actually recommend either the ExchangeMail Lite or ExchangeMail UltraLite plans for users who require simpler features.
Q.  Can I migrate my current Outlook settings to my Alentus ExchangeMail accounts?
A. Yes. After setting up your Alentus ExchangeMail account, your contacts and calendar are empty and your previous mail folders are in the "Personal Folders" section. Within our Exchange Online Control Panel, we provide an easy-to-follow procedure to import your previous Contacts, Calendar and Mail folders into your new Exchange Mailbox.
Q.  What is the maximum size of messages I can send and receive with ExchangeMail?
A. Our Exchange system has limits set for each e-mail message that can be sent or received through our mail servers:
  • Maximum Message Size = 100 MB. This includes the body of the messages and any attachments. Note: any binary attachments (images, software, etc.) increase in size by about 30 percent when sent via e-mail, so that needs to be factored in when calculating maximum message size.

Q.  How are backups performed on my ExchangeMail account?
A. All Exchange accounts are backed up (incrementally) once per day, with full backups performed once per week. The weekly backups are kept for a period of one month. Monthly archives are kept for a period of one year. File restorations are available at an hourly labor charge of $100.00 per hour.
Q.  Can I setup a Sender Policy Framework (SPF) for my domain?
A. Yes. SPF is the anti-forgery solution for email. This record combats possible forged return addresses which makes it easier to identify 'spoofed' emails. An SPF record is a one-line entry in your DNS record that indicates which mail servers are permitted to send email with a given from address. SPF is an attempt to counter email address spoofing, in which a sender uses someone else's e-mail address as the apparent sender of an e-mail. /td>
Q.  Can I setup a IMAP client to connect to the Exchange Server?
A. Yes. E-mail clients, such as Outlook Express, Entrourage, Thunderbird etc., cannot access MS Exchange via the default protocol (MAPI) created by Microsoft. Instead, they must access e-mail via POP3 or IMAP. Note: POP3 access does not allow access to most features of MS Exchange. It only gives access to just receiving and sending e-mail. You will not be able to share your calendar, folders, Public Folders, Global Address List, etc. Alentus will supply you with the information that you will need to setup an IMAP client.
Q.  How do I login to my Exchange Control Panel?
A. Using the login credentials supplied in your Exchange Account Welcome Kit, you can login to the Exchange Control Panel at the following URL:

http://panel.alentus-exchange.com
Q.  How do I get my free copy of Outlook 2007?
A. Once your Exchange Account is setup, and you have agreed to the Terms & conditions of the service, you will be able to download a copy of Outlook 2007 or Entourage to setup your new Alentus ExchangeMail with.
Q.  How many mailboxes can I have?
A. While there is no limit to the number of mailboxes you can have, note that each Exchange user mailbox requires either an ExchangeMail Pro, ExchangeMail Power or ExchangeMail Premium account. Review Plans.
Q.  What is Pooled Storage?
A. Pooled Storage applies to customers with multiple Exchange mailbox accounts. Pooled Storage allows a single mailbox to exceed its individual disk space quota, so long as the combined sum of disk space used of all mailboxes on the domain does not exceed the sum of combined mailbox disk space quotas.

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